During this time we may take 1-2 days longer to process orders before shipping due to heavy influx of orders.
Orders for in-stock items will primarily ship the day of the order if placed before 3:00pm Central Time Monday-Friday. Orders placed after 3:00pm Central time may not be processed until the next business day. Orders placed on Saturday and Sunday until the following Monday.
All orders will be shipped via USPS.
A tracking number will be emailed to you at time of shipment. If you do not receive this, please let us know.
Standard shipping arrives generally 1-5 business days after placing and submitting payment for the order.
VapinUSA truly appreciates your decision to purchase your vaping products and supplies from us. We strive to sell only the highest quality products in order to minimize the possibility of you experiencing any problems with our products. VapinUSA offers limited warranties on most products we sell, as described below. We’ll gladly assist you with any problems that you encounter while using our products.
- Batteries, chargers, and devices have a 30 Day Limited Warranty, guaranteed against product defects from the manufacturer.
- Tanks and atomizers have a 7 Day Limited Warranty, guaranteed against product defects from the manufacturer.
Returns are only accepted within 30 days of purchase and must be sealed or unused. For product service, repair, or replacement, please email or call our staff to examine and diagnose your problem. If your device cannot be repaired, and the device is found to have a manufacturer’s defect, it will be exchanged at no cost.
Warranties Are Void Under The Following Conditions:
- Use of any unauthorized tools, modifications, or repairs by anyone other than employees of VapinUSA.
- Any product, E-Liquid, charger, or device that was not sold at VapinUSA.
- Damage caused by exposing batteries to water, extreme heat or cold.
- Damage caused by misuse or mistreatment of products.
- Damage caused by incorrect use, transporting and storing products, or caused by accident (Be cautious when carrying a device in pockets, purses, bags, and jackets without a suitable carrying case.)
Items NOT Available For Exchange or Return:
- All consumables – such as E-Liquids, disposable pieces, disposable vapes, pre-filled pods/cartridges, and tips.
- Used wicks and cartomizers, unless a manufacturer’s product defect exists.
- Do not ingest E-Liquids, and keep them out of reach of children and pets.
- Store E-liquids in a cool, dark place, and out of direct sunlight. Keep them out of extreme heat and cold temperatures.
- The shelf life of E-Liquids is approximately one year
- VapinUSA products are designed for use with electronic cigarette liquid only
- Not permitted to be distributed to minors
- Certain flavor concentrates that are high in acidity have been known to damage polycarbonate tanks and are best used in pyrex/glass tanks. These include cinnamon, lemonade, apricot, etc. Ask a sales associate if you are unsure if your flavor applies.
States with restricted shipping
Arkansas: No vapor products (nicotine or CBD) may be shipped due to an online sales ban.
Maine: No vapor products (nicotine or CBD) may be shipped due to an online sales ban.
Massachusetts: No flavored nicotine vapor products (including all strengths) may be shipped. Unflavored & tobacco flavored vape liquid, CBD products and non-eliquid items (hardware/accessories) are permitted
New Jersey: No vapor products may be shipped to NJ at this time due to state sales regulations.
New York: No vapor products (e-liquid, disposables, or pre-filled pods) can be shipped to NY. CBD products and non-eliquid items (hardware/accessories) are permitted. Orders above $60 before shipping taxes require Adult Signature upon delivery with USPS.
Rhode Island: No flavored nicotine or CBD vapor products may be shipped. Unflavored & tobacco flavored vape liquid, non -apor CBD products and non-eliquid items (hardware/accessories) are permitted.
Utah: No vapor products (nicotine or CBD) may be shipped due to an online sales ban.
Vermont: No vapor products (nicotine or CBD) may be shipped due to an online sales ban.
San Francisco, CA: Unable to ship any vaping products to customers located within the city due to local regulation regarding the sale of vaping products.
Maryland: Unable to ship any Disposable Vape to customers located within the state due to local regulations that was put in place.
Chicago, IL: Only able to ship tobacco e-liquids
We can not ship or sell products to anyone in the state of Massachusetts and Vermont as of September 18th, 2019 or the City of San Fransisco, California. We can not ship or sell flavored liquids (other than Tobacco or Unflavored) to Michigan or New York as of September 17th, 2019 (Menthol allowed in New York).
All E-Liquids are non-refundable unless the incorrect item was received. If the quality or taste is different we may be able to replace them on a case to case basis.
Please let us know if there are any questions on our warranty policy.